Shipping Policy
1. Order Processing
All orders are processed within 1–2 business days after successful payment confirmation, excluding weekends and public holidays.
2. Shipping Methods & Costs
We offer standard, expedited, and express delivery options. Shipping fees are calculated at checkout based on location, weight, and delivery method selected.
3. Delivery Time Estimates
Standard: 5–7 business days
Expedited: 2–4 business days
Express: 1–2 business days
4. Shipping Restrictions
We do not ship to P.O. Boxes. Some products or locations may be subject to restrictions due to logistics or regulations.
5. Delivery Issues
Please ensure all address details are correct. We are not responsible for delays or losses due to incorrect customer information or confirmed deliveries.
6. Order Changes & Cancellations
Orders cannot be modified or canceled once shipped.
7. Damaged or Defective Items
Any damaged or defective items must be reported within 7 days of delivery with supporting photos and order details.
8. Contact Information
Email: admin@fortune-flavors.com
Address: NO. 2104, 1ST FLOOR, JALAN ROZHAN, TAMAN IMPIAN RIA 14000
BUKIT MERTAJAM PULAU PINANG MALAYSIA
